FAQs

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If you have a specific question regarding any of our products or services you may be able to find it here. However, to provide you with the best possible help, assistance and advice, we recommend that you request a callback at a time to suit you.

If you have a specific question regarding any of our products or services you may be able to find it here. However, to provide you with the best possible help, assistance and advice, we recommend that you request a callback at a time to suit you.

Frequently Asked Questions

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What does the term ‘exclusion’ mean?
This is an injury or illness which exists prior to taking out your policy – under the rules of the scheme, a pre-existing condition would be ‘excluded’ from your plan.
What does the term ‘pre-existing condition’ mean?
In the period before taking out the plan, usually five years, if you have already received treatment or medical advice for a condition, this would be considered a ‘pre-existing condition’ on your new PMI plan and excluded from cover. It may automatically be covered after a further period of time, typically 2 years, provided there has been no further treatment sought. Our advisers would be happy to discuss this with you and offer advice.
What does the term ‘chronic condition’ mean?
Generally, the term ‘chronic’ is applied when an illness becomes long term and may be controlled, but not cured. In some cases, the condition could be life threatening, but it does not have to be. A chronic illness or condition is a disorder/disease that progresses slowly and over a long duration. This might cause incapacity for episodic or continuous periods, e.g. asthma, chronic bronchitis, arthritis, diabetes, chronic heart disease and HIV.
What does the term ‘acute condition’ mean?
If a disease or condition is a one-off (has a rapid onset) and/or is experienced over a short duration, then it is known as an ‘acute condition’. Usually, insurers will cover acute conditions in a PMI plan because such conditions may be considered as curable; unlike a chronic condition, where treatment may only relieve the symptoms instead of curing the underlying condition. Acute may be used to highlight the sudden onset of a disease, such as acute myocardial infarction (heart attack). Plus, the term ‘acute’ can be used to make a distinction between different forms of diseases, e.g. acute leukaemia and chronic leukaemia. However, it does not always have to relate to a severe condition, e.g. you could have an ‘acute’ (minor) injury.
What does the term ‘moratorium’ mean?
A ‘moratorium’ imposes a blanket exclusion on a pre-existing condition that goes back over a set period of time (typically, 5 years). The terms ‘fully underwritten’ and ‘moratorium’ are the two main types of underwriting used when dealing with private medical insurance. As a comparison, to check what you would and would not be covered for, you would need to disclose your full medical history for a ‘fully underwritten’ policy.
What does the term ‘fixed moratorium’ mean?
A fixed moratorium would not cover any medical conditions for the first 2 years that have happened in the previous 5 years before joining the scheme. After the 2-year period, you would be covered automatically, even if the condition were to reoccur within that 2 year period. There are some insurers who offer these types of policies.
What does the term ‘5-2-2 moratorium’ mean?
Before the start date of your policy, if you had a pre-existing medical condition in the 5-year period that has been excluded for the first 2 years of cover, you will be automatically covered if you have not had a re-occurrence of the same condition during that 2 year period. If you had suffered a re-occurrence, a further 2-year period would be needed following the completion of treatment without you receiving any advice, treatment or medication for this condition before the condition would automatically be covered.
What does the term ‘rolling moratorium’ mean?
A qualifying period (typically, 2 years) would be applied under a rolling moratorium – during which the policyholder could not need seek medical advice or receive treatment for a pre-existing condition. However, if treatment or medical advice is sought received during the qualifying period (i.e. regular medical check-ups) then the qualifying period would then start afresh from the date the treatment/advice is completed. Due to this form of underwriting, some conditions would never be covered, since advice, treatment and/or medication may always be needed.
What does the term ‘No Claims Discount’ (NCD) mean?
If you haven’t claimed on a PMI policy, some insurers may allow you to earn a No Claims Discount (NCD) on premiums for the following year (this is assessed at the end of every year from when your plan began). This could be applied as a separate NCD on a policy to every individual, or insurers could apply the NCD to your policy as a whole. It is important to check how a NCD is being applied to your plan – this could have a substantial effect on your premium, especially if you make one or more claims on your policy.
What does the term ‘medical inflation’ mean?
This term applies to the contributory factors relating to rising healthcare charges by measuring the inflationary component of costs in relation to a specific group of services. There are other major factors that add to healthcare increases, which include the increasing needs of a large, aging population, development of new prescription drugs and medical technologies, and how healthcare is used in general.
What does the term ‘full medical underwriting’ mean?
This is the method for evaluating the risk associated with insuring a specific person. The insurer would decide whether any relating information requires them to place limitations or exclusions on the plan, and this would set the pricing for the policy premium. Even if a pre-existing condition(s) occurred more than 5 years previously, such conditions may be excluded.

Full medical underwriting (FMU) would require you to complete a health questionnaire when you apply for the policy.

What does the term ‘CPME’ mean?
The term CPME stands for Continuing Personal Medical Exclusions – if you were to switch to a new health insurer on a CPME basis, they would agree to take the new policy on the same basis as your original insurer and on risk (instead of having to restart the underwriting process).
What does the term ‘CPME’ mean?
The term CPME stands for Continuing Personal Medical Exclusions – if you were to switch to a new health insurer on a CPME basis, they would agree to take the new policy on the same basis as your original insurer and on risk (instead of having to restart the underwriting process).
What does the term ‘MRI scan’ mean?
An ‘MRI’ is a type of scan known as Magnetic Resonance Imaging. It uses strong magnetic fields and radio waves to produce detailed images of the inside of the body. This type of scan is used to examine nearly any part of the human body, e.g. the brain and spinal cord, internal organs, bones and joints, heart and blood vessels, breasts, womb or prostate glands. MRI scans are usually covered in full but some insurers include them in the outpatient benefit.
What does the term ‘PET scan’ mean?
A PET scan means Positron Emission Tomography, and is used to produce detailed 3D images of the inside of the body – the scan detects radiation given off by a substance called a ‘radiotracer’ as it collects in different parts of the human body. Images produced clearly show the part of the body being investigated and how well specific parts are working, which includes any abnormal areas. MRI scans are usually covered in full but some insurers include them in the outpatient benefit.
What does the term ‘excess’ mean?
If you had to make a claim on your insurance policy, this is the amount you would have to pay towards the cost of the claim. Insurers charge an excess to keep the cost of insurance premiums affordable by making them lower. Excesses can be applied every year or per claim. If you do not pay an excess, the cost of insurance would have to rise and the number of claims would significantly increase. We advise checking the excess on your policy by seeking professional advice so you have the right option for your situation.
What does the term ‘co-payment’ mean?
This is a pre-agreed contribution, which would go towards any ‘out of pocket’ medical expenses, e.g. prescriptions or other healthcare services. However, shared responsibility plans are often referred to as ‘co-payment’, e.g. where the policyholder pays a certain percentage of the cost of treatment. The higher the percentage, the lower the premium, e.g. the policyholder might pay 25% of a claim, while the remaining 75% would be paid by the provider. Usually, co-payment is only available on International Health Insurance plans rather than UK (domestic) insurance plans.

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